Bonita Springs News


Date ArticleType
8/13/2013 Member News

Ted Todd Insurance Agency Installs New Telephone Technology for Better Customer Service

For immediate release

Gail Dolan
Dolan Marketing

Ted Todd Insurance Agency installs new telephone technology for better customer service

BONITA SPRINGS, Fla. – August 13, 2013 – Ted Todd Insurance Agency has installed a VoIP ICON Enterprise Communications Server (ECS) from Estero based Softrim Corporation, designed to increase call handling productivity and improve customer service. The system is a 100% integrated seamless multi-location networking solution with IX-5930 voice over IP telephones for all seven Florida offices. It features an ESNATECH TOL, unified messaging voicemail server.

“The all fiber optic network will dramatically reduce call processing time. Incoming calls are routed to the most experienced associate available, automatically populating their computer screen with the caller’s account information for more personalized call handling and service,” said Ted Todd. “The telephone system is highly customizable to match our operations and scalable to accommodate our growth and changing needs for years. Real-time call monitoring and traffic analysis will help us further refine and improve our call efficiency. We opted for the Bluetooth® interface that enables us to be totally mobile and move calls seamlessly from an office call to a cell phone as we leave the office.”

Ted A. Todd formed The Ted Todd Insurance Agency 27 years ago. Now with a total of 53 insurance professionals located in Lee, Brevard, Manatee, and Palm Beach counties, it is one of the largest Allstate agencies in the country. The Ted Todd Insurance Agency provides home, auto, retirement, and life insurance products to more than 30,000 customers in Bonita Springs, Boca Raton, Cape Coral, Delray Beach, Estero, Fort Myers, Lehigh Acres, Naples, Port Charlotte, Punta Gorda, Sarasota, Indian Harbour Beach, Satellite Beach, Melbourne, Viera and Palm Bay. For more information, visit or call 866-760-3999.

Softrim Corporation is located at 9210 Estero Park Commons Blvd., Units 1-6, Estero, FL 33928. It provides data networking, computer consulting, telephony services, audio video solutions, surveillance, and door entry security solutions in Southwest Florida. For more information, visit or call 239-449-4444.

About Allstate

The Allstate Corporation (NYSE: ALL) is the nation’s largest publicly held personal lines insurer, serving approximately 16 million households through its Allstate, Encompass, Esurance and Answer Financial brand names and Allstate Financial business segment. Allstate branded insurance products (auto, home, life and retirement) and services are offered through Allstate agencies, independent agencies, and Allstate exclusive financial representatives, as well as via, and 1-800 Allstate®, and are widely known through the slogan “You’re In Good Hands With Allstate®.” 


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